Terms & Conditions

Wazawazi Return Policy

Eligibility for Returns

All items purchased on the Wazawazi website can be returned within 30 days from the delivery date, subject to the following conditions:

Non-Returnable Conditions

We do not accept returns in the following circumstances:

  • Customer dislikes the product (color, material, style)
  • Product has been used, worn, or altered
  • Return request is made after 30 days from delivery
  • Product is missing original packaging or accessories

Return Process

Important Recommendations:

  • Carefully review product descriptions before purchasing
  • Inspect items immediately upon delivery
  • Ensure the product meets your expectations before use

The Return Process

1. Contact Us

  • Reach out through our official website
  • Provide order details and reason for return

2. Return Validation

  • Our team will guide you through the return process.
  • Verify the return meets our eligibility criteria

3. Product Preparation

  • Pack the item securely
  • Include all original accessories
  • Attach the original delivery note

4. Quality Inspection

  • Returned items undergo a thorough quality check
  • If valid, the return will be processed

5. Return Approval

  • Wazawazi will review and approve the return
  • We will provide return shipping instructions

6. Dispatch

Wazawazi will contact you and inform you of the dispatch of the product.