- Do you need to return a product?
Before returning an item, please check our Returns & Refunds Policy Page to make sure your item is eligible for return. Before we approve return, we shall take your product through Quality check processes.
- How do I return a product?
- Contact us via: - email@example.com
- We take you through the after sale return process for validity.
- Pack the item including all accessories, delivery note.
- We’ll approve & coordinate the Return
- The received returns shall undergo a quality check process
- If Valid your return shall be processed
- How much time do I have to return a product to Wazawazi?
All Items purchased on the Wazawazi website, can be returned within a period of 7 Business days from delivery date, if they meet certain requirements.
- What is the Global Shopping return policy?
For Wazawazi products, returns are only accepted for:
REASON FOR RETURN - GLOBAL SHOPPING
Item is damaged upon delivery or not according to manufacturer’s specification.
If you received an item different from what you ordered.
We do not accept returns if client dislikes the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.
Refund process begins after we have received your returned product. Refund duration may take 2-14 days.
- Refund is made only to the account where the payment was received.
- If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. You might be required to pay for the re-send delivery fee.
- I have bought an item on promotion. What amount will you refund me?
For items bought in a promotion/ offer, the amount refunded will be the exact amount paid, and not the original product value.
NOTE: Refund can only be affected via the same channel through which you paid. All transaction shall be accepted in the local currency (KES.). Forex exchange charges shall be borne by the buyer.
3. REPAIR & EXCHANGE
- Where do I get a faulty item repaired?
If you want your product repaired, we advise you to contact us on firstname.lastname@example.org . The cost and terms of repair shall be determined once we get in touch.
The repairs or exchange facilitated by Wazawazi shall take 7-14 working days from the date the faulty item is received at Wazawazi. However, if a spare part has to be imported, the repair period may take longer up to 30 days.
We advise that you submit the faulty product and all accessories when returning for repair.
NOTE: - We request that you go through our return policy to check the validity for return for your product before you request for repair or exchange.
4. SHIPPING & DELIVERY
- Shipping Policy
We put the customer first, and promise to provide you with the unmatched online shopping experience at every step. We have taken reasonable precautions to ensure your package is delivered to you intact and just in time by our delivery partner.
Please note: Customs Duties and taxes are NOT paid for, you may be required to pay additional fees on delivery.
Note: Ordering MORE ITEMS together will allow you to SAVE on shipping fees.
- How do I track my order?
We will send you email or messages notifications through our shipping partner, and provide a tracking number for your order so that you can access your order status each step all the way.
If you experience any challenges in viewing your order status from Wazawazi, please contact us via our Social Media handles. We will be glad to assist you.
- Do you know our Delivery Times?
The delivery time starts from the day you successfully pay for an order successfully placed to the day one of our delivery personnel makes a first attempt to deliver to you. Delivery timeline depend on the product you choose to buy. Kindly note the days mentioned are business days.
- When will I receive my express orders?
Express Delivery is a prime service and enjoys faster delivery timelines up to same day delivery for certain products and zones within Nairobi or 3-5 business days for everywhere else.
- When will I receive my standard orders?
Standard Shipping – Is a service for Wazawazi products and is fulfilled within 5-14 business days from the time you pay for the successfully placed order.
POLITE NOTE: Making payment means accepting the delivery. Should you wish to return the product(s), you will have to follow the return process as defined in our return policy here.